Trust Charter

You can report a malfunction to us at any time via the Help desk and through a "Ticket Management" system.

ESOMUS undertakes, together with its Customer Service staff, to check and analyse every report received and, above all, to take the necessary action.

More generally, ESOMUS undertakes to respond to your tickets, emails and calls as quickly as possible. Your remarks are systematically forwarded to the department concerned.

We value these requests, as they help us improve the quality of our service every day.

ESOMUS undertakes never to pass on your contact details to other members or other persons. Your email address, your phone number and your real identity are strictly confidential data which may under no circumstances be disclosed by ESOMUS and/or other software to other members of the site.

You, and only you, may decide to share this information with another member, user, or other party, whenever and if you wish, in compliance with ESOMUS's general terms of use.

ESOMUS undertakes to give its clients the technical means to choose whether or not to receive alerts about events.

You will never again miss a reminder, or forget a payment and/or other useful information.